Customer area

Privacy Policy

Basic information on Data Protection
Responsible VILAGRASA, S.A.U. (hereinafter VILAGRASA)
Purpose Management of web users; commercial communications related to our services; management of data provided by job candidates.
Legitimation Express consent, legitimate interest, and compliance with legal obligations.
Recipients No data will be transferred to third parties, except: by legal obligation, to RESOL Group companies, and to companies specialized in personnel selection.
Rights Access, rectify, and delete data, among others, as explained in additional information.
Additional information See more details on data protection at: https://vilagrasa.com/politica-de-privacidad.

At VILAGRASA, S.A.U., we work to offer you the best possible experience with our products and services. In some cases, it is necessary to collect information to achieve this. We care about your privacy and we believe we should be transparent about it.

According to the GDPR and the LSSI, VILAGRASA informs you that, as the data controller, it will incorporate the personal data provided by users in an automated file.

Our commitment:

  • Your data is collected to improve user experience according to your interests and needs.
  • We are transparent about what data we collect and why.
  • We provide you with the best possible experience while respecting compliance. We will ask for your consent when necessary.
  • Your information belongs to you. If you choose not to grant permission, you can ask us to stop processing it.
  • We ensure data security according to European regulations.

For more information, please refer to the sections below:

Who is responsible for the processing of your personal data?

Company name: VILAGRASA, S.A.U.
Commercial name: VILAGRASA
Registered office: Ctra. Santa Coloma, km. 46 de 17178 Les Preses (Girona)
TAX IDENTIFICATION NUMBER: A08543340
Email: vilagrasa@vilagrasa.com

What personal data do we collect?

The data we may collect includes:

  • Name, address, and date of birth.
  • Phone number and email address.
  • Location.
  • Payment and return information.
  • IP address, access details, browser, and operating system.
  • CV data from job applicants.
  • Other information you choose to share with us.

Why and for what purpose do we process your data?

We process information for the following purposes:

  • Manage orders or hired services.
  • Send requested information.
  • Manage job applications for recruitment.
  • Perform commercial activities and maintain relationships with users.
  • Provide information for audits and respond to claims.

What is the legitimacy for data processing?

The processing is based on:

  • Consent for service contracting, information requests, and newsletter registration.
  • Legitimate interest in customer data for direct marketing and automated evaluations.
  • Compliance with legal obligations for fraud prevention and communication with authorities.

How long do we keep your data?

Data will be kept as long as needed to fulfill the purpose of collection and for legal obligations. CVs of unselected job candidates are kept for one year.

To which recipients are your data communicated?

Data is shared with third parties only when necessary and with sufficient security measures. This includes:

  • Public authorities, as legally required.
  • RESOL group companies.
  • Personnel selection companies for candidate profiling.

Where is your data stored?

Data is generally stored within the EU. If sent outside the EU, we ensure adequate protection through BCR or Privacy Shield.

What rights do you have and how can you exercise them?

Under GDPR, you can request:

  • Access to your data.
  • Rectification of your data.
  • Deletion and the “right to be forgotten”.
  • Limit processing.
  • Object to data processing.
  • Data portability.
  • Not to be subject to automated decisions.

Requests may be refused if data is required for legal compliance. Complaints can be submitted to the data protection authority.

Who is responsible for the accuracy of the data?

The user is responsible for providing accurate and up-to-date data. VILAGRASA disclaims liability for inaccurate information from external sources.

How do we treat personal data of minors?

If any services target minors under 14, parental consent will be required, with supporting ID documentation.

What security measures do we apply?

We adopt legally required levels of security to protect data. However, we remind users that Internet security is not impregnable.

Links to other websites

www.vilagrasa.com may contain links to other websites. VILAGRASA is not responsible for privacy policies on those sites.

How do we use cookies?

Cookies are used to optimize browsing and improve the user experience. Information is not linked to personal data or identifying details. See our Cookies Policy.

Can the privacy policy be modified?

This policy may change. Please review it periodically.